Pricing

Pricing you can read in one breath.

Plans differ by volume, not by features. Pick the one whose monthly conversations fit you.

Free
$0/ mo
No credit card required

The whole product, at a volume that suits trying it out on a quiet site.

Includes
  • 50 conversations a month
  • Unlimited articles and collections
  • Unlimited projects
  • Your whole team, no seat charges
  • Every feature below
Get started free
Solo
$29/ mo
Flat pricing. Unlimited seats.

The first step up, for when the free conversations run out. Same product, ten times the room.

Everything in Free, with
  • 500 conversations a month
  • Unlimited articles and collections
  • Unlimited projects
  • Your whole team, no seat charges
  • The same support as everyone else
Start Solo · $29/mo
Team
$99/ mo
Flat pricing, more room to grow.

For support that runs all day. Same product again, with the volume a busy team gets through.

Everything in Solo, with
  • 2,000 conversations a month
  • Unlimited articles and collections
  • Unlimited projects
  • Your whole team, no seat charges
  • The same support as everyone else
Start Team · $99/mo

More than 2,000 conversations a month? Email hello@airys.ai and we will work out what fits.

One product. Pick the volume.

Plans differ by how many conversations a month they cover, and nothing else. Every feature is on every plan, from the free one: nothing to unlock, no add-ons, no seat math as your team grows.

What every plan includes

The same product, whichever you pick.

Free is not a demo. It is airys, with fewer conversations a month.

Free
50
conversations a month
Solo
500
conversations a month
Team
2,000
conversations a month

Answering

  • Answers only from what you have written, and shows the article each answer came from
  • Writes down what it learns whenever your team resolves a conversation, and you can switch any of it off
  • A lab for trying questions as a customer would, before anyone sees it

Where customers reach you

  • Website chat in your colours, your logo, your greeting
  • A support address that forwards into the same inbox
  • A test site for your staging copy, kept apart from the real one
  • WhatsApp coming soon

Your inbox

  • Every conversation in one place, sorted by what needs you first
  • Filter down to what is waiting on you, and leave the rest to airys
  • Tell airys what to say without taking over, in a note the customer never sees
  • Take a conversation over yourself, and hand it back when you are done
  • Download a transcript, private notes left out
  • Mark a conversation resolved, or reopen it when the customer comes back

Who you are talking to

  • Contacts and companies, built from the conversations themselves
  • Chat with anyone, ask for a name and email first, or let only signed-in customers through — your call
  • The inbox says whether a name was verified by your site or simply typed in
  • Every conversation a customer has had, in one place

Your help site

  • Articles and collections, drafts until you publish
  • A public help site, on your own web address

When you need us

  • Email hello@airys.ai on any plan, free included — there is no support tier to buy
  • airys answers us first, the same way it answers your customers. A person picks up whatever it can't

Knowing how it is going

  • Conversations a day, how many airys answered, how many came to you
  • What customers said about the help they got
  • Your whole team in one workspace, each choosing what to be emailed about
FAQ

Questions about pricing.

Do I need a credit card for Free?
No. Sign up and start building immediately.
What counts as a conversation?
One conversation with one customer, start to finish, however many messages it takes and whoever ends up answering. Someone who asks three questions in one sitting is one conversation, not three. Chats you try yourself in the lab never count.
How does the AI decide when to loop in a human?
When it can't answer confidently, it notifies your team right in the conversation, no separate queue to check. Your team can reply with guidance the AI relays to the customer, or take over the conversation live themselves. Either way, nothing leaves the conversation the customer is already in.
Does the AI keep learning after I set it up?
Yes. Every time a conversation gets resolved, airys extracts the answer and adds it to the knowledge base automatically. You don't retrain anything. You don't update articles manually. The AI handling your support next month will be better than the one handling it today, because it learned from every conversation your team resolved.
What happens when I reach my limit?
New conversations pause for the rest of the calendar month and the customer sees a polite note saying so. Everything already open stays open, and your help site keeps answering. Move up a plan in Settings → Plan & billing to carry on.
Can I cancel anytime?
Yes. Cancel from billing settings at any time. You keep access until the end of your billing period.
What is missing from the free plan?
Conversations, and nothing else. The agent, the inbox, human takeover, the help site on your own web address, the analytics — all of it is on Free. Paid plans buy volume, not features.
Is there an annual plan?
Yes. Pick "Annual" above and you pay for ten months instead of twelve: $290 a year for Solo, $990 a year for Team. The conversations are the same either way.
Can I switch plans?
Yes. Upgrade or downgrade at any time. Changes take effect immediately.
What payment methods do you accept?
All major credit and debit cards via Stripe.
Do you offer refunds?
We don't offer refunds, but you can cancel before your next billing date to avoid future charges.