The products at a glance
Chatbase is a general-purpose AI chatbot builder. You upload a document or point it at a URL, and it generates a chatbot that answers questions from that content. It's fast to set up, broadly applicable, and works well for any website that needs a Q&A bot — not just SaaS support.
airys is an AI support agent built specifically for SaaS founders and small teams. It handles support across three channels — chat widget, email, and WhatsApp — with cited answers grounded in your help center. When it can't answer, it leaves an internal note for you instead of guessing. Your answer becomes its next reply.
Feature comparison
| Feature | Chatbase | airys |
|---|---|---|
| Chat widget | ✓ Yes | ✓ Yes |
| Email support channel | ✗ No | ✓ Yes |
| WhatsApp channel | ~ Higher plans | ✓ Solo & Team |
| Cited, grounded answers | ✗ No | ✓ Yes |
| Escalation to human inbox | ~ Basic handoff | ✓ Built-in ticket inbox |
| AI asks you when unsure | ✗ No | ✓ Yes |
| Gap analytics | ✗ No | ✓ Yes |
| Public help center (custom domain) | ✗ No | ✓ Yes |
| Testing lab (sandbox) | ✗ No | ✓ Yes |
| Built for general websites | ✓ Yes | ✓ Yes |
| Free plan | ✓ Yes | ✓ Yes |
| Pricing (entry paid) | From $19/mo | From $29/mo |
Strengths and weaknesses
- Fast setup — live in under 30 minutes
- Works for any website, not just SaaS
- Cheaper entry point ($19/mo)
- Backed by Google infrastructure
- No email support channel
- No cited answers — hallucinations possible
- No gap analytics
- No human escalation path built in
- Not built for SaaS support workflows
- Chat, email, and WhatsApp in one inbox
- Cited answers — sources shown to users
- Asks you when it doesn't know
- Gap analytics — see what it missed
- Built-in help center at your domain
- Testing lab before you ship
- Works on any website or web app — chat, email, and WhatsApp in one inbox
- Newer product, smaller community
Who should use which
You need a quick Q&A bot for a marketing site, blog, or general website. You don't care about email support, WhatsApp, or gap analytics. You just want something live fast and cheap. Chatbase is the right tool.
You want support handled automatically across every channel your customers use — chat, email, and WhatsApp. airys works on any website or web app, grounds every answer in your content, tells you what it couldn't answer, and escalates cleanly when it needs you. Whether you're a SaaS founder or running any other customer-facing product, airys handles the repetitive questions so you don't have to.
Chatbase answers questions from a website. airys runs your entire support operation — across chat, email, and WhatsApp, on any website or web app, with escalation, gap tracking, and a help center your customers can actually find.
Pricing comparison
| Plan | Chatbase | airys |
|---|---|---|
| Free | ✓ Limited messages | ✓ Free forever tier |
| Entry paid | $19/mo | $29/mo (Solo) |
| Email channel | Not available | Included on all plans |
| Higher plans only | Solo & Team | |
| Help center | Not included | Included (custom domain on Solo+) |
Bottom line
If you're still personally answering support questions every day over email, chat, and WhatsApp — whether you're running a SaaS product, an ecommerce store, or any customer-facing website — Chatbase isn't built for that workflow. It's a chatbot, not a support agent.
airys handles support automatically across every channel, with cited answers grounded in your content, clean escalation when the AI needs help, and analytics that show where the gaps are.
Chatbase gets you a chatbot. airys gets you your evenings back.
Stop answering the same question for the 50th time.
airys handles your chat, email, and WhatsApp support automatically — grounded answers, no hallucinations, escalates only what needs you.
Request access → Free plan available. No credit card required.